Frequently Asked Questions for Glamour Girls Day Spa. Book your girls spa party in Kennesaw or Marietta today!
Q. WHAT’S THE DIFFENCE IN A PARTY AND DAY SPA SERVICES?
A. All parties include time in the party room for food/cake/cupcakes and dressup/fashion show. Day Spa Services does NOT include these services unless customized to include.
Q. WHAT’S YOUR BOOKING POLICY FOR PARTIES AND APPOINTMENTS?
A. A non-refundable 50% deposit based on your total bill including gratuity is required at the time of booking payable in cash, debit or credit card. The balance is due upon arrival the day of your party or appointment. Once booked, each requested date and/or time change will result in a $50 change fee. See Terms and Conditions tab for more information.
Q. HOW DO I BOOK A PARTY OR APPOINTMENT WITH A COUPON (GROUPON, LIVING SOCIAL, ETC.)?
A. APPOINTMENTS ARE REQUIRED for both day spa services and parties. Also, MUST be booked by phone ONLY. A 15% credit card deposit/gratuity (based on the original party/service price) which is not included in your coupon deal is required upon booking. Maximum 3 girls allowed in a single appointment for spa services on coupon deals – NO EXCEPTIONS.
Q. DO YOU ACCEPT WALK-INS?
A. Walk-ins are welcome during normal business hours. However, we encourage appointments due to lack of availability.
Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A. We accept cash and all major credit cards. Sorry, NO CHECKS ARE ACCEPTED.
Q. WHAT ARE YOUR HOURS OF OPERATION?
A. During the Cobb/Cherokee County school year we are open Fridays and Sundays, 12pm-7pm and Saturdays, 10am-8pm. We are closed on Monday- Thursday except for occasional large group appointments (Girl Scouts, etc) held on Wednesdays and Thursdays.
During the Summer break we will be open Wednesday-Thursday, 12pm-8pm and Friday-Sundays, 10am-8pm. Closed on Mondays and Tuesdays.
Q. WHAT IS YOUR CANCELLATION POLICY?
A. SPArties cancelled less than seven (7) days of scheduled date will forfeit all payments and coupon/certificate value. SPArties cancelled within the seven (7) day cancellation period may be rescheduled once to a Wednesday or Thursday during the months of June and July and Fridays August through May at no additional cost. If you deem it necessary to reschedule to a future Saturday or Sunday an additional fee equal to 50% of the original total SPArty spackage pricing will be required.
Appointments NOT cancelled 24-hours prior to scheduled appointment time will forfeit deposit and/or certificate value if coupon voucher is being used. Appointments cancelled within 24-hours may be re-scheduled only once.
Q. WILL I BE CHARGED FOR GUESTS WHO DO NOT SHOW UP?
A. Additional guests must be paid for in advance by deadline which is usually at 6pm on the Tuesday before your party. Once booked/paid for, refunds will not be given for no-shows. Further, all add-on products or services will not be refunded for any reason.
Q. WHAT IF MY PARTY CONSIST OF LESS THAN 8 OR 10 GIRLS?
A. Parties are calculated based on 8 or 10 girls depending on the package and include the birthday girl. Discounts will not be given for groups of less than 8 or 10 girls. However, we may customize a package based on your specific need.
Q. ARE THERE ANY AGE RESTRICTIONS?
A. Our primary age group are girls ages 2-12yrs. However, girls of all ages are welcome!
Q. WHAT IS THE MAXIMUM NUMBER OF GIRLS YOU CAN ACCOMMODATE IN A SINGLE PARTY?
A. We can accommodate a maximum of 25 girls in our largest party package, Glam Slam Ultimate. See SPArty SPAckages tab for maximums allowed on other prospective party packages.
Q. AM I ALLOWED TO BRING FOOD AND/OR DRINKS TO MY PARTY?
A. NO OUTSIDE FOOD OR DRINKS OTHER THAN A CAKE OR CUPCAKES ARE ALLOWED due to insurance restrictions. However, we serve complimentary popcorn, Glamtinis (our signature punch) and bottled water for both the kids and adults. Also, you may choose to add one of our food packages consisting of either pizza or chicken tenders along with chips/dip and a candy fruit snack @ an additional fee of $7/girl. See details listed under the SPArty SPAckages tab. Customized menus are available, as needed. Ask for details.
Q. WHAT MUST I DO TO PREPARE FOR MY PARTY OR APPOINTMENT?
A. Arrive at least 10 minutes early and make sure all girls are polish-free, fingers and toes. Also, each parent must sign our Hold Harmless Agreement or their child will NOT be serviced or allowed to participate in any way- NO EXCEPTIONS.
Q. WHAT TIME SHOULD I/MY GUESTS ARRIVE TO OUR PARTY?
A. We ask that your entire party arrive at least 10 minutes early in order to insure party starting and ending on time.
Q. AM I REQUIRED TO STAY AT THE PARTY OR APPOINTMENT WITH MY CHILD?
A. The party host (usually parent/guardian of the birthday girl) is required to stay for the duration of the appointment or party. Other adults are also welcome to stay. However, due to limited space we ask that they remain in the waiting areas where they can view the girls on the monitors while they are being serviced.
Q. WILL OTHER CUSTOMERS BE SERVICED DURING MY SCHEDULED APPOINTMENT OR PARTY TIME?
A. We have two floors at each location and you will have exclusivity to a floor for parties ONLY. No other parties/services will be scheduled on the same floor during exclusive party times. However, for appointments it is possible that others may be scheduled on the same floor and/or times for day spa services as those services are NOT exclusive.